Política de reembolso
KNGXLY - Returns
We offer a 30-day return policy . You have 30 days from the date of receiving your item to request a return.
To be eligible, items must be unused, in original packaging, with tags , and accompanied by a receipt or proof of purchase.
Return Shipping Costs
- Germany : Return shipping is free . We'll provide a prepaid return label once your return is approved.
- European Union (EU) & Other International Orders : Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Returns must first be authorizedand customers can submit their withdrawal via the Return and Cancelation button (see Navigation menu or Footer). Items sent back without prior approval will not be accepted.
Return Address
KNGXLY - c/o Nwabor, Ifeanyi Kingsley
Ravenéstraße 10,
13347 Berlin
Non-Returnable Items
We do not accept returns for:
- Sale items or gift cards
- Digital downloadable products
- Perishable goods (eg, food, plants, flowers)
- Custom/personalized products
- Personal care items (eg, beauty products)
- Hazardous materials, flammable liquids, or gases
Damaged or Incorrect Items
Please inspect your order upon arrival. If it's damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Exchanges
To exchange an item, return it first. Once the return is approved, place a new order for the replacement item.
🇪🇺 EU Cooling-Off Period
For orders delivered within the European Union , you also have the right to cancel or return your order within 14 days without needing a reason. Items must meet the same condition criteria listed above. Click here for Self-serve returns and cancellations.
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days. If more than 15 business days have passed, please contact us at support@kngxly.com .
Submit a return request
Click on "Return and Cancelation" (see Navigation menu and Footer), fill the form accurately and submit. An email notification will be sent to the provided email informing you about your request.
For registered members, click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
1. Sign in to your account:
a. In the "Email" field, enter your email address, and then click "Continue".
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.